Policies

 

Please follow all instructions in the Floating Golf Green box.  Inspect the green for any defaults or if you have questions please contact us immediately.  For sanitation reasons, once this green hits the water it is yours, no returns.  You don't want someone else's pool or lake junk in your pool.  Shipping outside continental US costs more, please email order@floatinggolfgreen.com for shipping quotes to Alaska, Hawaii, Canada, Caribbean, Central America or any other place on this planet.  Thank you for choosing Floating Golf Greens, LLC and enjoy our Floating Golf Green products.

 

Payment Types
All Major Credit Cards

 

Do you take phone orders?
Normally we do not accept phone orders.  We need electronic records of what products you request so what you order is what we send to you. If you are having trouble with the web store, please do not hesitate to call and we will walk you through the order process.

Creases upon delivery
During shipping, creases of the backing of turf can occur.  This is less of a problem with fabric backed turf (which our Floating Golf Greens use) than urethane, but it still occurs.  Creases on a roll of turf are not a reason for returns or denials of delivery.  Crease issues can be resolved during installation and over time all creases will go away.  We have installed artificial turf in Europe, the Caribbean and all across the U.S.  Our experience is that creases in turf will happen and this issue can be resolved during installation and naturally over time.

Order Cancellation and Returns
Shipping artificial turf is expensive and restocking product is also expensive.  We want you to be 100% satisfied with the purchase.  No returns will be allowed if the product has been in a pool, pond, lake or any other body of water.  

 

Once orders are placed, payment has been received and the green has been shipped, all sales are final. If some extreme circumstance arises and you need to return products, the restocking fee is 20% plus shipping costs.  

 

International Orders

 

Shipping outside continental US costs more, please email floatinggreens@challengerturf.com for shipping quotes to Alaska, Hawaii, Canada, Caribbean, Central America or any other place on this planet.